From questions about flight availability and pricing to inquiries about our flexible payment options and cancellation policies, we've compiled a comprehensive list of FAQs to address your concerns. If you can't find the answer you're looking for, our dedicated customer support team is standing by to assist you. Explore our FAQs below and embark on your journey with confidence.
Yes, infants (under 24 months) require a flight ticket. If you need a seat for your infant, you must book a ticket through your agent, paying a child fare, which can vary from 70% of the adult fare plus taxes. Alternatively, if you prefer to carry your infant on your lap, you may pay an infant fare (approximately 10% of the adult fare plus taxes) either at the airport or during reservation.
Using an open-jaw ticket, you can book flights returning from a different airport. For example, you can depart from Heathrow and return to Manchester if the airline operates flights to/from both airports. However, such tickets may be slightly more expensive than usual.
Early reservations, at least six months before travel, are generally cheaper. Booking early provides more choices among airlines and departure dates since seats are readily available.
Last-minute reservations are often more expensive, especially during peak seasons when seats are scarce. It's not advisable to leave travel arrangements to the last minute.
Fares can vary among passengers even on the same flight due to promotional or discounted fares offered on a limited number of seats. It's recommended to book early to secure the best fares.
Group reservations should be made in advance as securing seats for a large group can be challenging. Some airlines offer special group flight fares, but these must be booked in advance.
To use a third-party card, the cardholder must fulfill certain requirements to verify consent, including providing scans of the card, passport, and signing an authorization letter.
After receiving your tickets via email, print them and keep them with your passport for airport check-in. additionally, verify your flight status 48 to 72 hours before departure, as schedules may change.
Reservations can be made with a deposit or full payment. A booking confirmation email with a reference number indicates a reserved seat with a deposit, while an e-ticket confirms both reservation and ticket issuance with full payment.
Notify the agent if there are errors in your name on the ticket. Names on tickets must match exactly with passport details to facilitate travel.
You may reserve flights with a deposit, but full payment is recommended to avoid fare or tax increases. There are typically no extra booking fees for reservations made online or over the phone, though additional charges may apply for special services.
Ground Elapse/Touch Down: A 'DIRECT FLIGHT' may make a stop for refueling without requiring passengers to disembark. This brief stop is known as Ground Elapse or Touch Down.
Package Holiday: This involves purchasing accommodations, flights, insurance, and other services from one company as a complete package.
Exclusive vs. Inclusive Fare: Exclusive fare includes only the base fare, while inclusive fare covers both the base fare and taxes.
Fare Breakdown: A breakdown of the fare and taxes on tickets can be provided upon request.
Flight Taxes: Flight taxes consist of taxes applicable to the base fare, as well as government and airport taxes.
Open Jaw Trip: An open-jaw trip allows for flying from one airport and returning to another.
Handling Lost E-Tickets
If an e-ticket is lost, contact the airline with your name to have the ticket resent. E-tickets can also be requested from travel agents.
E-tickets are electronic tickets sent via email or other channels. They eliminate the need for paper tickets and can be reprinted if lost.
Charter flights are chartered by holiday companies or organizations and may operate on special occasions or events. Scheduled flights are operated and marketed by airlines, with regular schedules throughout the year.
A "DIRECT FLIGHT" may stop for refueling without requiring passengers to change planes. This stop is called Ground Elapse.